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VideoElephant Privacy & Cookie Policy

Introduction

VideoElephant Limited (“we”, “us”, and “ours”) is committed to protecting and respecting your privacy. VideoElephant is an online B2B marketplace for long and short-form video content making content acquisition easy for web publishers, mobile operators, VOD, IPTV and broadcasters with our centralized marketplace. VideoElephant also offers B2C applications like videoelephant.tv showing content grouped by channels to allow viewers a choice of content in either a linear or VOD model.

This Privacy Policy identifies the purposes for which personal information is collected, used and disclosed by us and sets out how we comply with our obligations under the General Data Protection Regulation and Data Protection Act 2018 (the “Acts”) and all other applicable laws.

We encourage you to read this Privacy Policy carefully when using our website or services or transacting business with us. By using our website, you are accepting the practices described in this Privacy Policy.

This Privacy Policy applies to the collection and processing of data from this website and its applications for smartphone, tablets and other display devices across other platforms.

What does Personal Data Mean?

In this Privacy Policy, the term “Personal Data” means data that identifies an individual such as, for example, your name, address, telephone number and e-mail address.

What information do we collect?

You can visit and browse our site without providing any Personal Data.

We collect anonymous usage data including time spent on site and various metrics related to data consumption to help us evaluate various data points and provide us with insights to guide us on usage and drive improvements to the application and its content with the aim to improve overall customer experience (for example: which videos were watched etc.)

We may ask you for information when you report a problem with our site or our service. If you contact us, we may keep a record of that correspondence. We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

How is your Information used?

In general, Personal Data is used either to respond to requests that you make, or to aid us in providing our services. We use Personal Data in the following ways:

To provide our services to you, as requested by you.

  • To ensure that content from our site/app is presented in the most effective manner for you and for your computer.
  • To provide you with information, products or services that you request from us or which we feel may interest you.
  • Statistical analysis of user interactions with the content provided via the website, mobile and tv apps

How do we capture the data we collect?

You directly provide our company with most of the data we collect. We collect data and process data when you use or view this website via your browser's cookies.

Our company may also receive your data indirectly from third party applications (like Google Analytics) used to collect data for the purpose of learning about the demographics of our viewers and analytics on content viewed with the aim to improve the overall customer experience.

Navigational Information

Cookies

Our site uses cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site. We use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web server. Cookies are not used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a Web server in the domain that issued the cookie to you. One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize pages on our Websites, or register for the Subscription Service, a cookie helps us to recall your specific information on subsequent visits. When you return to the same Website, the information you previously provided can be retrieved, so you can easily use the customized features.

Third Party Tracking Technologies

We may collect, and we allow third parties to collect, information about how you use and interact with our site such as for example Google Analytics. The use of cookies and web beacons by any tracking utility company is not covered by our Privacy Policy.

Opting out and Unsubscribing

You will be prompted on your first access to our application with a popup message stating the use of cookies to manage your experience with our application. You will be able to manage your choices from this popup and access this privacy policy.

Disclosure of your information

We will not rent, sell, or share data collected with other people or non-affiliated companies except to the extent necessary to provide the site or services or unless we have your consent.

For instance, we may share data collected with a contracted third party service provider to support us offering our services, fulfilling orders, providing customer service and marketing assistance, performing business and sales analysis, supporting our website functionality, conducting quality assurance testing, and/or to provide other services to VideoElephant.

These third party service providers are required not to use your Personal Data other than to provide the services requested by us and are required to comply fully with the relevant data protection legislation.

We may disclose data collected to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If VideoElephant or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your Personal Data in order to comply with any legal obligation, or in order to enforce or apply our terms of business and other agreements; or to protect the rights, property, or safety of VideoElephant , our customers, or others.

We may provide data that does not identify any individual to third parties, where such information is combined with similar data. For example, we might inform third parties regarding the number of unique users who visit our site, the demographic breakdown of users of the applications on our site, or other activities of visitors on our website. Such third parties may include potential or actual advertisers, providers of advertising services, commercial partners, sponsors, and other similar parties.

Where do we store your personal data?

The data, including Personal Data, that we collect may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the review and management of such data to produce insights information about our content viewed and time spent on our app.

By submitting Personal Data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and the Acts.

How do we make sure your information is safe?

We will take all reasonable technical and organisational measures to prevent the loss, misuse, or alteration of Personal Data.

All information you provide to us is stored on our secure (password and fire-wall) protected servers or servers hosted by third party service provider, any payment transactions will be encrypted using SSL technology.

Other than as stated above, we restrict access to Personal Data to our employees, contractors and agents who need to know such information in order to operate, develop or improve our site or services.

These individuals are bound by confidentiality obligations and may be subject to discipline, including termination of their contract of employment or services agreement and/or criminal prosecution, if they fail to meet these obligations.

Google Analytics and firebase are ISO27001 compliant products https://support.google.com/analytics/answer/3407084?hl=en&ref_topic=2919631

How do I access my information?

You are entitled to see the information we hold about you. On written request, we supply copies of your personal data which you may have supplied to us using our website. If you wish to obtain copies of this personal data, you should write to us at VideoElephant Limited at Basement, 40 Leeson St Lower, Dublin 2, Ireland and ask that we provide you with an Access Request Form. The law entitles us to charge you a fee for doing so (which currently does not exceed €6.35). Your request will be dealt with as soon as possible and will not take more than 40 days to process. If you discover that we hold inaccurate information about you, you can request that we correct that information. In certain circumstances, you may also request that data which you have supplied via our website be deleted (although you should note that if you request a deletion, you would generally be expected to identify some contravention of data protection law in the manner in which we or another process the data

concerned). Upon written request, we will supply you with a Data Rectification/Erasure Form for this purpose.

Retention

We do not retain your personal data for longer than it is necessary for us to comply with the purpose for which you gave it to us. Any personal data which you provide to us using this website will be used in line with the purposes for which you provided it (e.g. to contact you and answer any queries which you have raised in the “Contact Us” form or to address any other feedback which you send us in the “Contact Us” form) and after this purpose has been completed, we will delete your personal data.

Third party websites

Our site and services may, from time to time, contain links to and from the websites of our partner networks, advertisers, affiliates or social media websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. We encourage that you check these policies before you submit any personal data to these websites.

Changes to our privacy policy

This Privacy Policy is subject to occasional revision. When we post changes to this Privacy Policy, we will revise the "Last Updated" date at the top of this Privacy Policy. If we make any material changes in the way we use your Personal Data, we will notify you by sending you an e-mail to the last e-mail address you provided to us and/or by prominently posting notice of the changes on our Site.

Contact

Questions, comments, complaints and requests regarding this privacy policy are welcomed and should be addressed to privacy@videoelephant.com.

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